Contact

Do you have a question, a specific request, need advice, or after-sales service? We're here for you! Don't hesitate to contact us using the form below; we promise to respond as quickly as possible.

Delivery

Fast and free delivery in mainland France, with no minimum purchase required!

Compliance

Products certified to CE and EN71 standards for your children's safety

Ethics

Islam is at the heart of the design, for products that respect our religious principles and values.

Customer service

Responsive customer service to assist you before and after your purchase

FAQ

How can I contact you? How can I contact you?

Do you have a question or need advice? Contact us using the form available in the "Contact" section. We make every effort to respond within 72 hours . During special periods such as Ramadan or Eid , response times may be slightly longer, but rest assured that every message is handled with the utmost care.

What payment methods do you accept? What payment methods do you accept?

We accept several secure payment methods:

Bank card (Visa, Mastercard, Amex, etc.)
PayPal
Apple Pay

Your security is our priority! Every transaction is protected by advanced encryption systems.

What are the delivery times and costs? What are the delivery times and costs?

We ship your orders within 24 to 72 hours . Delivery takes 5 to 7 business days . Good news : delivery is completely free in Metropolitan France, regardless of the order amount !

What should I do if I receive a damaged or incomplete product? What should I do if I receive a damaged or incomplete product?

We do everything we can to guarantee the quality of our shipments. However, if a product arrives damaged or incomplete, please contact us within 14 calendar days using our contact form . Together, we will find the best solution: an exchange or a refund.

Do your products comply with safety standards? Do your products comply with safety standards?

Yes! Our products undergo rigorous conformity testing before being offered for sale. All comply with CE and EN71 standards, guaranteeing safe use. However, even with these certifications, it is essential to always supervise your baby when using the products.

How do your products comply with religious ethics? How do your products comply with religious ethics?

Our religious values guide every decision we make. Ethics being at the heart of our business , our products are carefully selected to respect our religious principles and foundations. Furthermore, our company is financed without Riba (interest) , in order to remain faithful to the precepts of Islam.